How does end-to-end encryption protect me?
FaceCall has no ability to see the content of messages or listen to calls that are end-to-end encrypted, because messages sent and received on FaceCall occur entirely on your device.Before a message leaves your device, it’s secured with a cryptographic lock, and only the recipient has the keys to view the message. In addition, the […]
Should I ever back up my data?
Yes. We recommend you back up your data often. Then you’ll be prepared if your data must be restored.
Why does FaceCall ask for certain permissions?
In order for you to record a video or add to the contact list in your device, the FaceCall app needs you to grant access to the corresponding data. You can easily manage these permissions in your FaceCall Settings.
Do I own my videos or can FaceCall share them?
You are the owner of your content. If you mark your video as private, it will not be available to the public.When you publish your video content in the FaceCall community, you grant FaceCall a worldwide, non-exclusive, perpetual, royalty-free, fully paid, sub-licensable and transferable license to use, edit, modify, reproduce, distribute, and prepare derivative works […]
How do you verify users?
We ask you to provide your phone number when you register your account in the app. It’s how we verify that you’re a real person.Our team also randomly monitors and verifies video introductions, so we can delete videos where the face of the user cannot be seen or if there is any other reason to […]
Do you sell my information?
No. We treat the privacy of our users very seriously and have no intention to share or sell your private information with third parties.
I can’t change my phone number
If you’re having issues using the Change Number feature, please make sure that:
Problems sending or receiving messages
The most common reason is a bad Internet connection.If you’re sure your phone is connected to the Internet, there are a few reasons why FaceCall messages aren’t going through:
Incorrect timestamps on messages
If the timestamps displayed on your messages are incorrect, please check the time and time zone configuration on your phone. You may need to adjust them.We recommend setting your date and time to Automatic or Network Provided. With this setting enabled, your mobile provider will set your phone to the correct time. If the incorrect […]